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Book – Plugging The Holes In Your Business

Book Publication

Plugging The Operational “Holes” In Your Business

Are your day-to-day operations inefficient and stifling Customer and Employee Experience?

Discover Ways to build seamless business operations in Connected ecosystem

Disjoint business operations drain away value at the cross-section of physical and digital processes. In this pioneering book for business leaders, you will discover

  • How does a 3600 view of customer interaction feed bottom line of a company?
  • How to identify business issues and opportunities in real-time to take actions in the moment?
  • How do you go about digitising work & workflow for seamless Employee and Customer experience?
  • How Digitising your products / services and processes enable monetisation opportunities and intangible value?
  • How Plugging The Operational Holes in Your Business ‘now’ will help you adapt to ongoing changes in the future?

Are you losing ground?

See how real this feels to you: The world around you, your competition … it seems to be rushing headlong toward the achievement of end-to-end digital operations and customer experiences. But your business by comparison keeps crashing into roadblocks.

Others seem to be solving these digital riddles. Why can’t your business?

As a business leader, you and your front-line staff are experiencing a wide array of seemingly unsolvable challenges. Your marketing and sales teams tell you they struggle to get the right information at the right time as needed by customers – or even to recognise their customers across an expanding array of channels.

Across both the operations and sales dimensions, there are no clear windows into availability or capability. It takes many additional steps, such as phone calls, emails, and spreadsheets, to coordinate delivery availability and times so you can make logistical commitments to a customer.

Complementary products and services are almost never bundled if they are even noticed by would-be buyers. Your enterprise, so far, is failing on the delivery of a seamless, integrated customer experience.

This is not what customers expect in today’s hypercompetitive business climate – they demand more and better. Operationally, you know you could run more efficiently. But so far you cannot put two and two together to achieve optimisation, and this is costing your business.

You’re losing ground to better-enabled, nimbler, and digital competitors. You see others making great strides and wonder how much longer your business model will survive – or what it will take to propel your company to where it needs to be.

In this essential book for business leaders, you’ll learn:
  • Where you are most likely to find your greatest operating inefficiencies
  • The dangers of delay in responding to customer expectations for a seamless experience when doing business with your company
  • How the failure to capture, collate, analyse, and act upon your operational and customer data places your organisation at a critical disadvantage
  • Which points in your business must switch from disparate, isolated point solutions to something more integrated and enterprise-enabled
  • What key steps are necessary to become the obvious choice for your customers and prospects

Testimonials

Laura Hamilton
Laura HamiltonCorporate + Change Communications Expert, Academic
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Digitisation is a bête noire for many small and medium business owners who toss it into the ‘too hard’ basket and consequently lag further and further behind. The operational holes get bigger and plugging them gets harder and more expensive. Consequently, implementing solutions stays on the back burner and the vicious circle sets in. .

Kamal’s book starts off with a look at things from a customer perspective and then ticks of the digitisation pain points one by one. Rather than evangelise a comprehensive digital overhaul, it recommends a tailored, systematic approach of working with what you have, making changes where they’re needed and applying the right technology solutions to the right pain points at the right time. .

I was sent a copy of “Plugging The Operational ‘Holes’ In Your Business” to review and have to say it’s a gem. It’s an interesting, easy and informative read. Best of all, the information sinks in quickly.
Richard Anderson
Richard AndersonExecutive Leadership Coach
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As individuals, employers, and employees we are all surrounded by the digital world and all of us can attest to the fact that with all the smarts around we are still to fully experience trouble free Cloud based technology. .

Working from both home and the office over the past few years has increased reliance on technology and in most cases, we have adapted well and improved our skills and software. So why are still frustrated with the service we receive? .

From my perspective this is a design and compatibility issue in that no one system suits all requirements so we bolt different products together hoping they will play nice. This is not always so and even big players get it wrong so if you are a SME how do you learn from the mistakes of others? .

This book is a good place to start. It is easy and quick to read and lays out both the issues and the solutions with some great examples. .

I have known Kamal for many years and can attest to his skills and professionalism and he is someone you can trust to support you in the digital journey.
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Are your day-to-day operations inefficient and stifling Customer and Employee Experience?

Discover Ways to build seamless business operations in Connected ecosystem

Disjoint business operations drain away value at the cross-section of physical and digital processes. In this pioneering book for business leaders, you will discover

  • How a 3600 view of customer interaction feeds company’s bottom line?
  • How to identify business issues and opportunities in real-time to take actions in the moment?
  • How to embark on the journey to digitise work & workflow for seamless Employee and Customer experience?
  • How Digitising your products / services and processes enable monetisation opportunities and intangible value?
  • How Plugging The Operational Holes in Your Business ‘now’ will help you adapt to ongoing changes in the future

Learn more about our experience and expertise.
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